CogChamp Privacy Policy
Effective Date: Oct 30, 2025
Last Updated: Oct 30, 2025
CogChamp LLC (“CogChamp,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, or purchase custom-machined parts and related products.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Account Information
When you create an account, we collect your email address and password. Your password is securely hashed before storage — we never store or have access to your plain-text password.
Design and Order Information
When you design a part, upload a design file, or use our online tools, we store your design data so that you can return to edit or place an order later.
When you place an order, we collect the following information:
- Name
- Shipping address
- Billing address
- Payment information (only the brand and last four digits of your card number are stored; full payment details are handled securely by our payment processor)
Payment Processing
Payments are securely processed by Stripe, Inc. We do not store or have access to your full credit card number or security code. When creating a payment session, we share your email, order ID, part names, quantities, prices, and descriptions with Stripe as necessary to process your order.
2. Use of Information
We use the information we collect to:
- Process and fulfill your orders.
- Communicate with you about your orders and account (including order confirmations and password resets).
- Maintain design data for your use and records.
- Comply with legal obligations.
We do not sell or share your personal information with third parties except as required to process payments (Stripe) or ship products (carriers such as UPS or FedEx).
3. Design Ownership and Manufacturing Rights
When you upload or share design data with CogChamp, you represent that:
- You hold the necessary intellectual property rights or permissions to use the design, and
- You grant CogChamp a limited license to manufacture your design as ordered.
You retain full ownership of the intellectual property in your designs. This policy is consistent with our Terms and Conditions.
4. Cookies and Session Data
Our website uses only essential cookies required for functionality such as login sessions, cart tracking, and order processing. These cookies do not track your browsing activity and are deleted when you close your browser. We do not use analytics, advertising, or third-party tracking cookies.
5. Data Retention and Deletion
We store order and account information for recordkeeping and legal compliance. If you would like your account or design data deleted, you may email support@cogchamp.org. We will delete the requested data unless we are legally required to retain it (for example, completed order records).
6. Data Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse. This includes password hashing, HTTPS encryption, and limited employee access. However, no online service can guarantee absolute security, and you use our website at your own risk.
7. Third-Party Services
We share information only with:
- Stripe, Inc., for payment processing
- Shipping carriers (e.g., UPS, FedEx), for order delivery
Each third party has its own privacy practices, which you can review on their respective websites. We do not otherwise share, rent, or sell your information.
8. Legal Disclosure
We may disclose information if required by law or in response to valid legal processes such as subpoenas, court orders, or government requests.
9. Children's Privacy
Our website and services are not intended for children under 13 years old. We do not knowingly collect information from anyone under 13. If we learn that we have collected such information, we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The latest version will always be posted on this page with the “Effective Date” above.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact:
CogChamp, LLC
Email: support@cogchamp.org